Q: What is a Sustaining Member?
A: A Sustaining Member chooses to support KUAF with monthly gifts. You can become a Sustaining member of KUAF for as little as $5 a month. Sustaining members make these monthly gifts ongoing until further - which means, you will donate to the station each month, year after year, until you tell us you want to stop. You can become a Sustaining member HERE.
Q: How do I tell if I'm a Sustaining Member?
A: Send an email to KUAF Membership Director Leigh Wood at email@example.com, if you are unsure if your monthly gifts have stopped. During our on-air fundraisers, we work as quickly and efficiently as possible to set up new Sustaining memberships and to change existing ones - because of the high volume of donor correspondence, there might be a delay in getting back to you.
Q: How can I pay for my monthly gifts?
A: You can give monthly using your credit or debit card, through bank draft or, if you are a University of Arkansas employee of the Fayetteville campus, through payroll deduction. The University requires a form for bank draft and payroll deduction. You can find those forms here:
Q: Can I cancel my monthly giving?
A: Yes, you can stop your monthly contribution at any time. Simply write Leigh Wood at firstname.lastname@example.org to stop your Sustaining membership. Please note, depending on the timing of your request, your last monthly contribution may go through before your membership is canceled.
Q: When is my card charged or my bank draft each month?
A: Your credit card will be charged on the same day each month as the day you set up your Sustaining membership. Bank drafts will be taken on the 15th of each month, or if the 15th is on a weekend, on the next business day after the 15th. Payroll deductions occur on the last business day of each month.
Q: Do I need to call in during the on-air fundraisers to renew my membership?
A: As a Sustaining member, your membership is ongoing, and automatically renews each year. To reflect your ongoing contribution, KUAF counts sustaining memberships into our totals for our on-air fundraisers.
However, many sustaining members choose to call during our on-air fundraisers to make an increase in their monthly contribution or to make a one-time additional gift. Just make sure the volunteer answering the phone knows you are already a sustaining member.
Q: How can I update my credit card number or expiration date?
A: Please call us at (479)575-7259 or email email@example.com to update your monthly giving information.
Please note that KUAF adheres to all laws and regulations pertaining to handing of donor credit and debit card account information. Payment Card Industry (PCI) regulations require that KUAF not store actual credit card information on its computers, so when you provide your new expiration date KUAF must also re-enter the card information to update it. Thank you for your understanding.
Q: I'd like to increase or change the monthly amount I'm giving.
A: Please email firstname.lastname@example.org or call (479) 575-7259 and we'll update your pledge to reflect the new amount you want charged monthly. You can also change your monthly payment on our online donation page - just specify that you are already a Sustainer and want to change your monthly donation in the comments section.
Q: I'd like to make a one-time donation in addition to my monthly Sustaining gift.
A: That's wonderful, thank you! There are several ways to give:
1) Click here to make a one-time donation online
2) Send us a check in the mail to KUAF/UA Foundation, 9 S. School Ave., Fayetteville, AR 72701
3) Call Leigh at (479) 575-7259 and we'll help you make your gift.
Q: What the benefits of my Sustaining membership?
A: As a Sustaining Member, you get the benefits of:
1) Being a part of the KUAF community
2) Never having to worry about renewing your membership
3) Being green by saving the station from paper and postage
4) Investing more of your contribution into the programming you love
Q: Does KUAF sell or share my name?
Q: Have another question not listed here?
Please call KUAF Membership Director Leigh Wood with any questions you may have. You can reach her at 479-575-7259 or by email at email@example.com.